Privacy Policy
This policy explains what we do with your information when you contact Brightside Exterior Cleaning or use this website. It is written in plain English because there is no reason for it not to be.
Who we are
Brightside Exterior Cleaning is an exterior cleaning business based in Sheffield, South Yorkshire, operating across South Yorkshire and the surrounding counties. For the purposes of UK data protection law we are the data controller for the information described below.
You can reach us on 07300 300132 or by WhatsApp about anything in this policy, including a request to see or delete your data.
What we collect
- Details you give us when requesting a quote. Your name, phone number, postcode, the service you are interested in, your property type and anything you write in the message box.
- Photos you choose to send us. Many customers send photos of a roof, driveway or gutters so we can price the work.
- Job records. Once you book, we keep a record of the work carried out, the address, the price and any before and after photos taken on site.
We do not collect payment card details through this website. There is no online payment on this site.
How the quote form works
When you send the quote form, your answers are submitted to our form provider, Formspree, who pass them straight to us by email. Formspree act as a data processor on our behalf and do not use your details for anything else. If the form cannot be sent for any reason it will tell you so on screen, and you can call or message us instead
Messages sent over WhatsApp are handled by WhatsApp Ireland Limited under their own privacy terms, which sit outside our control.
Why we use it
- To prepare and send you a quote, which you have asked us for.
- To carry out the work and contact you about it, which is necessary to perform our contract with you.
- To keep records of work completed, for insurance and accounting purposes and to comply with our legal obligations.
- To show before and after photos of completed work as examples, but only where the property cannot be identified, or where you have specifically agreed to it.
Who we share it with
We do not sell your information to anybody, ever. We do not pass your details to third party lead generation companies. Information may be shared with our insurer or accountant where that is necessary, and with any tradesperson we work alongside on a job, but only the details needed to get the work done.
How long we keep it
Quote enquiries that do not turn into work are deleted within twelve months. Records of completed jobs, including invoices, are kept for six years as required for tax and insurance purposes.
Cookies and analytics
We use two analytics tools, and neither of them runs unless you press Accept on the cookie bar. If you press Decline, or ignore it, they stay switched off.
- Google Analytics 4 tells us which pages people read and which services get the most interest. IP addresses are anonymised. It is loaded with Google Consent Mode set to denied by default, so it stores nothing until you accept.
- Microsoft Clarity records anonymised page interactions such as scrolling and clicks, so we can see where a page is confusing. The script is not loaded at all until you accept.
Neither is used to advertise to you, and we do not sell or share what they collect. You can change your mind at any time by clearing this site's data in your browser, which brings the cookie bar back.
Three other things load from elsewhere. These are not analytics, but your browser does make a request to another company's servers, which makes your IP address visible to them:
- Fonts are loaded from Google Fonts.
- Videos of our work are hosted by Bunny.net and only load when you scroll to them. They play nothing until you press play.
- The map on our contact page comes from Google Maps and only loads if you press the button to show it. If you never press it, no request is made.
If we add website analytics in future, this policy will be updated first and you will be told what is collected.
Your rights
Under UK GDPR you have the right to ask us for a copy of the information we hold about you, to have it corrected, to have it deleted where we have no lasting reason to keep it, and to object to how we use it. Just call or message and we will sort it out. There is no charge for this.
If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
External links
This site links out to Google, Facebook and WhatsApp. Once you follow one of those links you are on their platform and covered by their privacy terms rather than ours.
Changes to this policy
If this policy changes, the date at the top of the page changes with it.